Refund policy

Last updated: October 11, 2026

30-day happiness guarantee

If you're not happy with your first order of Floressa, email us at hello@floressabio.com within 30 days of delivery and we'll refund it. No need to ship anything back. One guarantee per customer, on your first jar.

Other refunds

Because Floressa is an ingestible supplement, we can't accept returns of opened products after the 30-day guarantee period. Unopened jars in original packaging can be returned within 30 days of delivery for a refund of the product price. Return shipping is the customer's responsibility.

Damaged or wrong items

If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and your order number. We'll send a replacement or a full refund, your choice.

Subscriptions

Subscription orders ship and bill automatically each month. You can skip, pause or cancel at any time from your account before the next billing date. Orders already processed follow the policy above. See our Terms of Service for full subscription terms.

How refunds are issued

Refunds go back to the original payment method within 5 to 10 business days of approval. Shipping charges are non-refundable unless the error was ours.

Questions? Email hello@floressabio.com.